Storytowns Privacy Policy

STORYTOWNS – PRIVACY POLICY

Last updated: January 10, 2025

Storytowns Pty Ltd (“Storytowns” or “we”, “our” or “us”) recognises the importance of protecting the privacy of people who provide their personal information to us. Set out below is our policy for how we deal with your personal information (“Privacy Policy”). The website www.storytowns.com.au and the associated sites and applications, including third-party applications that we operate through (“Site”), are owned and operated by us.

We run a variety of business activities, including podcasts, tour guide information, and other related activities. We collect your information so that we can give you accurate information about our activities, products, and services. We also process payments for our services and products, ensuring a secure and reliable transaction experience. We take the collection of your personal information very seriously, and this Privacy Policy sets out how we may collect and use that information, as well as some other information that you may find useful in relation to the Site.

This Privacy Policy includes disclosure of the matters set out in the Australian Privacy Principles.

Personal Information We Collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.

The personal information we collect from you is what is reasonably necessary for our business functions. We may collect the following types of personal information from you:

• Name
• Residential or business address
• Email address
• Postcode
• Gender
• Age and date of birth
• Telephone number
• Payment details (e.g., credit card or debit card information)
• Billing address
• Transaction history

If you are a candidate for employment, we may collect additional information as set out in our application forms or during the recruitment process.

Payment Information

To process payments for our products and services, we collect billing information, including credit or debit card details, billing addresses, and transaction details.

Payment Processing: Payments are securely processed via trusted third-party payment providers, such as Stripe. Your payment information is encrypted and transmitted securely, and we do not store your full credit or debit card details on our systems.

Third-Party Payment Providers: We rely on third-party services for payment processing. These providers comply with industry security standards to ensure the safety of your information.

Data Usage: Payment information is used only to process your transactions and to comply with legal and financial obligations.

User Control: You can update or change your payment details by contacting us or through the secure payment portal linked to your account.

Location Data

Our app requests access to your device’s location services (GPS) to deliver location-based audio content and notifications. This allows us to provide tailored experiences based on your geographical location, such as playing audio guides when you reach specific points of interest.

Data Usage: The GPS data is used only in real time to trigger location-specific content. We do not store, share, or transmit this location data to any third parties.

User Control: You have full control over whether to enable or disable GPS services. If you choose not to enable location services, the app will still function, but you may miss out on location-based features. You can manage your GPS settings at any time through your device’s settings.

Other Information We Collect

We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:

• Your product and service preferences and a list of other products and services you have purchased from or enquired about with us.
• Information we require to deliver, service, or fulfil warranty obligations for products or services.
• Your marketing preferences, including the type of marketing materials and information you wish to receive and the method of delivery.
• Information collected from third-party websites, scheduling applications (such as Calendly), or payment systems (such as Stripe).

Why We Collect Your Personal Information

We collect your personal information for the primary reason of being able to give you information about our business, our products/services, and other activities that we are involved with. In addition, we collect your personal information so that we can carry out the following activities:

• To provide you with information, event news, or other products and services that you have requested from us, including any special offers that might interest you.
• To process and fulfil payments for products or services you purchase.
• So that we can accurately brief any third-party suppliers who are providing services through our Site (e.g., tour guide experts).
• To answer your questions and provide you with information or advice.
• To engage with you online and via social media.
• To create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices, or receipts.
• To provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers, ticketing suppliers, venue managers, and publicists.
• To carry out administration, marketing, planning, procurement, product and service development, quality control, and research to improve the way we provide information to you, as well as our general business.
• To comply with laws or regulations or to comply with any directions given by regulators or authorities.
• If you are a candidate for employment, to assess your suitability for a position with us.

Anonymity

While you have the discretion to use a pseudonym or remain anonymous when dealing with us, the use of pseudonyms may prevent us from being able to provide you with products and services or for other purposes described in this Privacy Policy. This is particularly the case where you order goods that need to be delivered to your postal address or goods subject to age restrictions.

Cookies

Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online experience, to identify and store your personal preferences without the need for you to save them, and to provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our website, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

Unsolicited Information

We will endeavour to only take information from you that is reasonably necessary for our business functions. If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

How We Collect Your Personal Information

We usually collect information from you directly, unless it is unreasonable or impracticable to do so.

Collection of your personal information can occur through the following interactions:

• When you register with us by creating an account or subscribe to our marketing programs.
• When you access and use our website or interact with us via social media or online.
• When you provide information to our team members.
• When you complete purchase orders, registrations, requests, or applications for our products or services (by phone, in person, or electronically).
• When you communicate with us directly (by email, telephone, direct mail, or any other means).
• When you interact with us during promotions, competitions, or special events.
• If you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

How We Hold Your Personal Information

We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper), this information is normally retained in our files and a copy is made to our electronic files.

Security

We use industry-standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Payment transactions are secured using encryption and comply with PCI DSS (Payment Card Industry Data Security Standard).

Disclosure of Your Personal Information

Your personal information may be disclosed in connection with any of the purposes listed earlier to any of the following:

• Our employees, contractors, suppliers, venues, or other service providers, to the extent reasonably necessary to fulfil our obligations to you. This may also include internet service providers, LGAs, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers.
• Our related companies and brands.
• Our business advisors, including lawyers, accountants, or other professional service providers, to the extent reasonably required.
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.
• If you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application.
• If required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.
• For any other purpose permitted by law.

Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.